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Update on COVID-19 (CORONAVIRUS)
To Our Valued Customers, Partners and Suppliers:
As you know, the COVID-19 virus (commonly known as the coronavirus) has been formally designated as a global pandemic by the World Health Organization. Throughout the Hampden Moving & Storage organization, the safety of our customers and employees remains a top priority. For this reason we wish to update you on the initiatives we have taken in response to COVID-19, in an effort to continue operating safely across our own locations, in our clients’ workplaces and in our customers’ homes.
We have been closely monitoring the developments regarding COVID-19 and have compiled information regarding our service policies and recommended best practices. We will continue to assess the situation at large, as new information becomes available every day.
WHAT YOU CAN CONTINUE TO COUNT ON FROM US:
We are considered an essential business and will continue to perform moves and provide moving estimates. We are monitoring and assessing the situation with our management team daily and will update you if anything changes. Essential Businesses in the State of Maryland 3-23-2020
For customers who need an estimate for a future relocation, we are offering the option of a virtual survey/estimate. We will provide in-home estimates as long as the CDC deems it is safe to do so. The virtual survey/estimate is provided for those families that would feel more comfortable not having someone into their homes at this time or for the elderly who are most vulnerable to the virus.
MINIMIZING COVID-19 EXPOSURE FOR ALL OUR CUSTOMERS AND EMPLOYEES:
All our equipment, inside of the trucks and outside door handles, are wiped down before and after each move. Our employees are provided gloves and sanitation products to perform these steps. In locations that have been identified as having confirmed cases of COVID-19, we have asked all our employees to follow the CDC guidelines, including sending home workers who are sick or who may have been exposed to the virus.
All customers that we are moving are being asked a series of questions to determine the risk of going into their homes. At that point the appropriate measures are being taken to protect our staff and customers based upon the CDC guidelines. We have asked all our employees to stop making any kind of contact, including shaking hands, with customers or vendors and to practice social distancing of at least six feet between individuals.
OUR PROACTIVE APPROACH IN OUR OFFICES:
Hampden is proactively addressing the situation with a commonsense approach in the office as well. We are following the CDC guidelines. Our staff has been instructed to wash their hands regularly with soap and water for at least 20 seconds, avoid touching door handles with bare hands, refrain from sneezing or coughing into their hands or the air, avoid touching their eyes, nose and mouth, clean surfaces they touch often and to stay home if they have any symptoms of illness. We continue to have our office deep cleaned and sanitized.
While we diligently take precautions, rest assured the service you expect from Hampden Moving & Storage will continue throughout our operations. Should any issues arise that would affect our normal operations, we will advise you immediately.
Please let your Hampden Moving & Storage representative know if you have any specific concerns regarding our preparations and ability to work with you in the weeks and months ahead. Thank you for your continued, trusting support of our organization.
Hampden Moving & Storage, Inc.
For your convenience, we have listed several links with related information:
CDC Information on Coronavirus
Johns Hopkins Hospital
World Health Organization